Pierce Custom Jewelers, 1135 Townpark Avenue, Suite 1119, Lake Mary, FL 32746 407-805-0420 Tues. - Sat. 10AM to 6PM

Before You Buy

We want your experience with Pierce Custom Jewelers to be nothing less than perfect, and we look forward to being your jeweler for life. Please read the following information regarding purchases, shipping, returns, and exchanges. 

You must be at least 18 years of age to purchase items through piercecustomjewelers.com.


We never charge for shipping. For insurance purposes, items from Pierce Custom Jewelers must be shipped in a very specific manner. Unless otherwise noted or previously arranged, all purchases from Pierce Custom Jewelers will be shipped within 72 hours (hopefully sooner!) via USPS Priority Mail Express. A signature by someone at least 18 years of age will be REQUIRED. We are unable to ship to P.O. boxes.

Return Policy

Pierce Custom Jewelers will gladly refund your purchase within 14 days. You can either bring your purchase to our showroom, or ship it to us. If shipping to us for a return, all merchandise MUST be sent via USPS Priority Mail Express, adult signature required, and must be postmarked within 14 days of your verified receipt.  If more than 14 days has passed since the date your merchandised was delivered, we are unable to offer a refund.

To be eligible for a return, your item must be unused, unaltered (this includes ring sizing) and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a copy of your receipt.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If rejected, we will send your purchased item back to you via USPS Priority Mail Express, signature required. If your return is approved, then your refund will be processed, and a credit will be applied to your original method of payment.

If you have any additional questions, please contact us at melissa@piercecustomjewelers.com.

Pierce Custom Jewelers offers exchanges for any item that is defective or damaged. If you need to exchange an item due to defect or damage, please send us an email at melissa@piercecustomjewelers.com.

To exchange your product, you can visit us in our showroom, or you should use USPS Priority Mail Express, Adult Signature Required and send your product to: Pierce Custom Jewelers, 1135 Townpark Avenue, Suite 1119, Lake Mary, FL US 32746

You will be responsible for paying for your own shipping costs for returning your item.