We want your experience with Pierce Custom Jewelers to be nothing less than perfect, and we look forward to being your jeweler for life. Please read the following information regarding purchases, shipping, returns, and exchanges. 

You must be at least 18 years of age to purchase items through piercecustomjewelers.com.

We never charge for shipping. For insurance purposes, items from Pierce Custom Jewelers must be shipped in a very specific manner. Unless otherwise noted or previously arranged, all purchases from Pierce Custom Jewelers will be shipped within 72 hours (hopefully sooner!) via FedEx Priority Overnight. A signature by someone at least 18 years of age will be REQUIRED. We are unable to ship to P.O. boxes.

Pierce Custom Jewelers will gladly offer a store credit or exchange within 14 days of your purchase. You can either bring your purchase to our showroom, or ship it to us. If shipping to us for a return, we highly recommend shipping and insuring your pieces in a manner that can be tracked, signature required, and must be postmarked within 14 days of your verified receipt.  Pierce Custom Jewelers can not be responsible for returns lost in shipping.

To be eligible, your item must be unused, unaltered (this includes ring sizing) and in the same condition that you received it. It must also be in the original, undamaged packaging. Sale items are final sale and cannot be returned or exchanged.

To complete your return, we require a copy of your receipt.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit. If rejected, we will send your purchased item back to you via FedEx Priority Overnight, signature required. You will be responsible for this shipping cost. If your return is approved, a credit will be applied to your Pierce Custom Jewelers account.

If you have any additional questions, please contact us at melissa@piercecustomjewelers.com.

Our team strives to ensure quality control on each item prior to purchase. In the rare case you receive an item that is defective or damaged, Pierce Custom Jewelers offers exchanges. If you need to exchange an item due to defect or damage, please send us an email at melissa@piercecustomjewelers.com.

To exchange your product, you can visit us in our showroom, or ship your product in a manner that can be tracked and is insured, signature required, to: Pierce Custom Jewelers, 1135 Townpark Avenue, Suite 1119, Lake Mary, FL US 32746. We cannot be responsible for items lost in shipping to us.

You will be responsible for paying for your own shipping costs for returning your item.